Population Characteristics-Market for Goods. General Factors Influencing Facility Location. Vendor-Managed Inventory (VMI).Ĭhapter 9: Facility Location. Service Failure and Service Recovery.Ĭhapter 8: Inventory Management.Ĭomplementary and Substitute Products. Part III: Elements of Logistics Systems.Ĭhapter 7: Demand Management, Order Management, and Customer Service.Įstablishing Customer Service Objectives.Ĭustomer Profitability Analysis.
Incompatible Information Systems.Ĭase 5.1: Johnson Toy Company. Leveraging Technology for Enhanced Visibility and Communication. Understanding the Implications of Increased Customer Power.Įstablishing Appropriate Relationship Structures. Supply Chain Management Process Frameworks. Part II: Supply Chain Management.Ĭhapter 5: The Supply Chain Management Concept.Įvolution of Supply Chain Management. Organizational Design for Logistics.Ĭase 4.1: Red Spot Markets Company. Logistics Connections to Net Profit Margin.Ĭase 3.1: Brant Freezer Company. Questions for Discussion and Review.Ĭase 2.1: Just-in-Time in Kalamazoo.Ĭhapter 3: Strategic and Financial Logistics.Ĭonnecting Strategy to Financial Performance. Management Information Systems (MIS) and Executive Information Systems (EIS).ĭecision Support Systems (DSS). General Types of Information Management Systems. The Systems and Total Cost Approaches to Logistics.Ĭase 1.1: KiddieLand and the Super Gym.Īppendix 1: Logistics Professional Organizations.Ĭhapter 2: Logistics and Information Technology.
Part I: Overview of Logistics.Įconomic Impacts of Logistics.Ĭhanges in Consumer Behavior.
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